Solutions by Industry

Retail & e-Commerce Solutions

Empower your retail brand with hyper-personalized communication. We design solutions tailored for the fast-paced retail environment to help you engage shoppers, recover revenue, and deliver 5-star experiences across every touchpoint. Use RCS, WhatsApp, Viber, SMS, and Voice to turn browsers into buyers with seamless operational workflows and detailed analytics.
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Create new opportunities at each step of the shopper journey.

1
Account creation
  • Onboarding completion rate
  • Delivery success
  • Cost control
  • Enhanced security
2
Product discovery
  • Click-through rate (CTR)
  • Delivery success
  • Product discovery
  • Average order value
  • Customer lifetime value (CLV)
  • Time to conversion
3
Cart abandonment
  • Cart recovery rate
  • Conversion rate
  • Customer lifetime value (CLV)
4
Post-Purchase & surveys
  • Post purchase NPS
  • Repeat purchase rate
  • Lower OPEX
5
Agentic support
  • Customer satisfaction
  • Support resolution time
  • Support cost per case
  • Lower OPEX
Enable fast, convenient experiences directly within customer conversations

Use cases

Account creation
1. Improved platform security → increased user trust, minimized fraud

Instant, secure customer verification decreases fraudulent activity and results in faster customer onboarding.

2. Lower verification friction → more successful signups

Embedded tap-to-verify button and open rates ~98%, dramatically higher than email (~20–30%) mean that users verify immediately.

3. Cleaner opt-in lists → improved future campaign performance, better cost control

Verified numbers mean fewer undelivered messages and a higher quality customer database.

✓ Onboarding completion rate ↑
✓ Delivery success ↑
✓ Cost control ↑
✓ Enhanced security
Cart abandonment
1. Higher abandoned cart recovery and purchase

SMS converts ~21–40% of users and prompts 72% of buyers to complete purchases. The number rises with rich messages (RCS/WhatsApp) providing clickable checkout links.

2. Mobile-first immediacy → faster decision making

Read rates within minutes (~98% in 3 minutes with SMS) mean users see cart nudges almost instantly, reducing the gap in abandoned cart recovery times.

✓ Cart recovery rate ↑
✓ Conversion rate ↑
✓ Customer lifetime value (CLV) ↑
Post-purchase & surveys
1. Real-time updates reduce support volume

Proactively notifying customers via messaging channels that get read extremely fast reduces inbound “Where is my order?” support tickets.

2. Better touchpoints → more repeat purchases

SMS campaigns influence up to 72% of consumers to buy after receiving a text. Follow-ups with rich messages (RCS) of related products drive repeat revenue even further.

3. Intelligent feedback → streamlined review and customer feedback collection

With open rates ~98%, more customers see and act on feedback requests. Reviews instantly process in the back end system minimizing OPEX.

✓ Lower OPEX ↓
✓ Repeat purchase rate ↑
✓ Post-purchase NPS ↑
Product discovery
1. Higher engagement rates

Rich messages see ~98% open rates and 45–60% CTR, far exceeding email engagement.

2. Rich, interactive content → better product discovery

RCS supports carousels, images, and buttons, creating a visual mini-catalog that increases product exploration and clicks straight to purchase.

3. Faster re-engagement reduces customer drop-off window

Most messages read within minutes, helping recapture browsing users quickly before they forget.

✓ Click-through rate (CTR) ↑
✓ Product discovery ↑
✓ Time to conversion ↓
✓ Average order value ↑
✓ Customer lifetime value (CLV) ↑
Agentic support
1. Fast, two-way resolution → lower support cost

Unique 2-way engagement with ~45–60% CTR, making customers more likely to interact vs email.

2. Automated issue resolution → reduced agent load

AI assistants handle FAQs and common issues instantly — reducing time per ticket and deflecting volume from human agents.

3. Context-aware threads → improved resolution speed & quality

Messaging threads with order context and attachments streamline troubleshooting, lowering average handle times.

✓ Support resolution time ↓
✓ Support cost per case ↓
✓ Customer satisfaction ↑
✓ Lower OPEX ↓

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Premium Noise-Cancelling Headphones
ELECTRONICS
€299.99
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You can return any item within 30 days of purchase for a full refund. Items must be unused and in original packaging.

Refunds are processed within 5–7 business days.
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Account creation
Cart abandonment
Post-purchase & surveys
Product discovery
Agentic support

Why choose

Custom Integration
Get automated billing with standalone, cloud or Bind hosting and a fully-managed or self-managed service with whitelabel options.
Proactive Support
Bind tech acts before support is needed. On 3M messages, we receive 3 support tickets on average, allowing us to quickly handle it with care.
Process Optimization
Reduce costs, increase ROI by sending to verified numbers only. Our robust system ensures uninterrupted service at 99.99% uptime.